Patient Safety & Quality

Meeting the Highest Standards for Our Patients

At Good Samaritan, patient safety and quality are our highest priorities. We use a systematic, team-based approach that focuses on improving processes rather than placing blame, ensuring every patient receives the safest and most effective care possible.

Our Commitment to Safety and Quality

We continuously work to improve care through:

• Team collaboration (Medication Safety and Fall Prevention Teams)
• Advanced technology, including Alaris IV pumps, pharmacy robotics, and barcoding for accurate medication administration
• State-of-the-art lifting and transfer equipment
• Ongoing staff education and training
• Continuous process improvement initiatives

Our Standards of Safe Care

Every member of our team is expected to:

• Pay attention to detail

• Demonstrate accountability

• Communicate clearly

• Display a questioning attitude

Partnering with Patients

We encourage patients and families to take an active role in care by asking questions and participating in care planning. Together, we create a safer hospital experience.

Reporting Patient Safety Concerns

If you have concerns about patient safety or quality of care, you may contact The Joint Commission:

Online: www.jointcommission.org → “Report a Patient Safety Event” under the Action Center

Fax: 630-792-5636

Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181