Good Samaritan Earns National Recognition for Billing Excellence

Good Samaritan has received the Peak Performance Award from Waystar, a provider of leading health care payment software. The award, announced at the Waystar True North client conference attended by more than 500 industry experts, recognizes top-performing health care organizations that stand out for making the billing process easier, faster, and more accurate for patients.

For patients and families, this recognition means fewer surprises, fewer delays, and less paperwork to worry about. By using advanced tools to verify insurance coverage upfront and reduce billing errors, Good Samaritan’s Patient Accounts team has made it easier for patients to focus on their health—not on fixing claim denials or re-submitting insurance information.

The hospital’s billing accuracy rates are among the best in the nation:

• More than 99% of claims are processed correctly the first time.
• Less than 13% of claims are denied by insurers—well below national averages.
• Insurance-related errors have dropped by nearly 23% this year.

“We are truly honored to receive the Peak Performance Award from Waystar,” said Judy Jerrell, Director of Revenue Cycle and Patient Accounts at Good Samaritan. “This recognition reflects the hard work and dedication of our team to continually improve processes that directly benefit our patients and our community. Every improvement we make—whether it’s fewer claim denials or faster insurance approvals—means less frustration and more peace of mind for the patients we serve.”

Good Samaritan has been a long-time partner with Waystar, using their tools to innovate and improve how patient accounts are managed. By continuing to set high standards in billing accuracy, the hospital ensures patients experience fewer barriers and more support when it comes to their medical bills.